Working with rude customers........

An award should go to the Virgin Airlines desk attendant in Sydney
some months ago for being smart and funny, while making her point,
when confronted with a passenger who probably deserved to fly as
cargo.

 A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was rebooking a long line
of inconvenienced travelers.  Suddenly an angry passenger pushed his
way to the desk. He slapped his ticket down on the counter and said,
'I HAVE to be on this flight and It HAS to be FIRST CLASS'.
The attendant replied, 'I'm sorry, sir. I'll be happy to try to  help
you, but I've got to help these people first, and I'm sure we'll be
able to work something out.'
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM?'
 Without hesitating, the attendant smiled and grabbed her public
address microphone: 'May I have your attention please, may I have
your attention please,' she began - her voice heard clearly throughout
the terminal.
 'We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS.  If
anyone can help him find his identity, please come to Desk 14.'
With the folks behind him in line laughing hysterically, The man
glared at the Virgin attendant, gritted his teeth and said, 'F...
You!' Without flinching, she smiled and said, ... 'I'm
sorry, sir, but you'll have to get in line for that too'..